ITIL Intermediate SO in March | Priskills

ITIL Intermediate SO in March

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  • Course :

    ITIL Intermediate SO

  • Date :

    11th Mar,  12th Mar

  • Event Id :

    ITILSO_20171

  • Venue :

    Priskills Knowledge Solutions Pvt Ltd C/O Starttopia Hub International Vinir Tower, No:6, BTM Layout 100 Feet Main Road , Bangalore - 560 068 .

  • Language :

    English

  • Number Of Days :

    2 days

  • Format :

    Classroom Training

  • Group Discount :

    Minimum 3 participants Click here

  • Group of 8-10 OPT for :

    Corporate Training

  • Event Timings :

    09:30 AM to 06:30 PM

  • Total Seats Available :

    15 Seats

  • Standard Price :

    22500 INR

  • Early Bird Price :

    20500 INR

  • Enroll Now

    View Price In local currency


ITIL® is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practices, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.


ITIL® advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.


The ITIL® Intermediate Level is the core of the qualifications scheme. ITIL® Intermediate Level offers two principle streams of education

  • The Service Lifecycle Management Stream:If you are seeking a management/team leader role in your company thatrequires a broad management focus of ITIL® practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you
    • ITIL® Intermediate: Service Strategy (SS).
    • ITIL® Intermediate: Service Design (SD).
    • ITIL® Intermediate: Service Transition (ST).
    • ITIL® Intermediate: Service Operations(SO).
    • ITIL® Intermediate: Continual Service Improvement (CSI).

Each Intermediate Module in Lifecycle track carries 3 credits. A total of 17 credits are a prerequisite for MALC module - Expert Certificate.

  • The Service Capability Stream:If you are looking to gain intense, specialized, process-level  knowledge in one or more process, with focus on the day-to-day executionof ITIL® practices, the Service Capability modules will be of interest to you.
    • ITIL® Intermediate:Service Offerings and Agreements (SOA).
    • ITIL® Intermediate: Release, Control and Validation (RCV).
    • ITIL® Intermediate:Operational Support and Analysis (OSA).
    • ITIL® Intermediate:Planning, Protection and Optimization (PPO).

Each Intermediate Module in Capability track carries 4 credits. A total of 18 credits are a prerequisite for MALC module - Expert Certificate. Priskills is an ATO (Accredited Training Organization) & AEC (Accredited Exam Centre) from Peoplecert for conducting training and examination for all ITIL® Intermediate Lifecycle and capability modules.


ITIL® Intermediate- SO (Service Operations) is one of the certifying qualification module in ITIL® Intermediate lifecycle stream. ITIL® Intermediate SO focuses on principles, processes, operational activities and functions of an organization to effectively manage the performance of its products and services. ITIL® Intermediate SO focuses on execution and co-ordination of the on-going management of IT services.


Topics covered:

  • Introduction to service operation. 
  • Service operation principles. 
  • Service operation processes. 
  • Common service operation activities. 
  • Organizing for service operation. 
  • Technology considerations. 
  • Implementation of service operation.
  • Challenges, critical success factors and risks.

Benefits of ITIL® Intermediate SO:

  • Becoming ITIL® Intermediate SO certified will make you a more valuable resource in the IT  industry!
  • Helps you understand the core concepts of service operations.
  • Helps in analysis of service operation principles and processes.
  • Helps you to understand the role and responsibilities relating to service operation stage of the lifecycle.
  • Increases the visibility in the team.
  • Provides more opportunities in service management areas of IT industry.
  • Enables faster growth within the organizational hierarchy.
  • Globally recognized IT service management Certification.
  • Makes you eligible for ITIL® Expert certification.

Course Offerings: 

  • Blended model training (Classroom + Online).
  • 3 days Training program tailored to individual needs.  
  • Study material and sample questions provided. 
  • E-learning video of ITIL® Intermediate SO introduction
  • 30 day Online access to E-learning.
  • Practical scenario based training approach.
  • Competitive pricing. 
  • 100%  Quality guaranteed.
  • Course Outline.
  • Reputed trainers with decades of experience.
  • Examination and certification from Peoplecert.

The Candidate has to possess ITIL® Foundation certificate to take the ITIL® Intermediate SO (Service Operation) Module from Lifecycle stream.



Priskills is an ATO (Accredited Training Organization) & AEC (Accredited Exam Centre) from Peoplecert for conducting examination on ITIL® Intermediate SO.

  • Exam Pattern:
  • Scenario based multiple choice questions format.
  • 8 multiple choice questions.
  • 90 minutes.
  • Closed book .
  • Pass score : 28/40 i.e., 70 percent
  • No negative marking.

On successful completion of ITIL® Intermediate SO examination you earn threeITIL® credits/points.


 


What is ITIL® Intermediate SO?


ITIL® Intermediate- SO (Service Operations) is one of the certification module in ITIL® Intermediate lifecycle stream. ITIL® Intermediate SO focuses on principles, processes, operational activities and functions of an organization to effectively manage the performance of its IT services.


Who can take ITIL® Intermediate SO?


Candidate with below designations can go for ITIL® Intermediate SO.

  • Applications Support team leads and team members.
  • IT Operations Manager.
  • Release Manager.
  • Security Administrator.
  • Problem Manager.
  • Service Desk and Incident Manager.
  • Network Support team leads and team members.
  • Security Manager.
  • Database Administrator.
  • Other IT staff can also choose this certification according to his/her career objectives and organizational requirement.

Do I need to complete the training on ITIL® Intermediate SO before taking the examination? 


Yes, it is a mandatory to undergo training from an ATO (Accredited Training Organization) before taking the examination for ITIL® Intermediate SO.


Can I take the training for ITIL® Intermediate SO remotely?


Yes, the individual can opt for either classroom, LVC or online for completing the training on ITIL® Intermediate SO.


What is the exam pattern for ITIL® Intermediate SO?


Scenario based multiple choice  questions format

  • 8 multiple choice questions
  • 90 minutes
  • Closed book 
  • Pass score : 28/40 i.e., 70 percent
  • No negative marking.

How many credits/points do I gain on passing the ITIL® Intermediate SO examination?


The candidate gains 3 credits/points on successful completion of ITIL® Intermediate SOexamination.


What if I fail in the ITIL® Intermediate SO examination?


In case you do not clear the ITIL® Intermediate SOin first attempt, you can re appear for the examination. There is no limit on number of times you can retake for the examination. However, an applicable exam fee has to be paid.


Will my ITIL® Intermediate SOcertificate expire?


 No. The ITIL® Foundation Certificate is valid for life time.

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